Return Policy

Returns & Exchanges

Last Updated: July 30, 2026

Return Instructions

Please follow all instructions below. Returns sent without prior approval, an RA number, or the required paperwork may not be accepted.

Please note: Unless you request store credit in the notes section when submitting your return, your refund will be issued to the original payment method used at checkout.

1. Submit a Return Request

Submit your request through our Return Portal: return.hkparts.net within 14 days of shipment.

All returns require prior approval and an RA number (Return Authorization Number). Do not ship your item until your request has been approved and you have received your RA number.

2. Print and Include Your RMA Paperwork

Print the RMA paperwork or return packing slip provided through the Return Portal and place it inside the package.

We need this paperwork to identify the return and match it to your approved request.

Include the following:

• Printed RMA paperwork or return packing slip
• Your RA number
• A copy of the original invoice
• Any relevant correspondence

3. Package the Return Securely

• Pack the merchandise securely in a cardboard box.
• Do not use a padded envelope.
• Use bubble wrap, newspaper, or other packing material to prevent the contents from moving during shipment.
• Make sure the product and its original packaging are protected from damage. Please do not mark the original packaging.

HK Parts is not responsible for merchandise lost or damaged during return shipping.

4. Purchase and Send Your Return Label

The customer is responsible for purchasing the return shipping label and paying all return shipping costs. Use a carrier that provides tracking and keep your tracking information until the return is completed.

If HK Parts provides a return label, the cost of that label will be deducted from your refund or store credit unless otherwise approved by HK Parts.

We strongly recommend purchasing shipping insurance. If a return shipment is lost or damaged by the carrier, the customer is responsible for filing and handling the carrier claim.

5. Ship the Return To

HK Parts
C/O: Returns RA# [Your RA Number]
138 E 12300 S, Suite C #240
Draper, UT 84020

Your return must be delivered to HK Parts within 21 days of the date your RA number is issued.

Return Eligibility

New Parts

Only items returned in 100% new condition are eligible for return or exchange. Any item showing signs of use, installation, alteration, or damage to the product or its packaging is considered used and cannot be restocked.

Used, Surplus, Blemished, and As-Is Parts

All sales of items identified as used, surplus, pre-owned, blemished, or sold as-is are final. These items are identified in the product title or description and are not eligible for return, exchange, or refund.

Apparel

Clothing must be unworn, unwashed, and returned in new condition. Hats are not returnable.

Defective Parts and Warranty Requests

Defective or out-of-spec components may be submitted for review through our Return Portal.

For questions about the function or operation of products not manufactured by H&K or HK Parts, please contact the product’s manufacturer directly for technical support and warranty assistance.

Return Approval

• Return requests must be submitted within 14 days of shipment.
• All returns are reviewed on a case-by-case basis.
• Prior approval and an RA number are required.
• Packages received without an RA number or required RMA paperwork may not be accepted.
• Receiving an RA number does not guarantee a refund or exchange. Final eligibility is determined after the merchandise has been received and inspected.

Fees, Refunds, and Store Credit

Restocking Fee

Approved returns are subject to a 20% restocking fee unless the return is exchanged for store credit or applied toward a replacement purchase of equal value.

Shipping Costs

Original shipping charges and return shipping costs are non-refundable.

If HK Parts provides the return label, the label cost will be deducted from the approved refund or store credit unless HK Parts determines otherwise.

Store Credit

Eligible new items may be returned for full store credit, which can be applied toward a future purchase.

Refund Timing

Approved refunds are issued to the original payment method. After the refund is issued, it typically takes 5-10 business days to appear, depending on the bank or credit card provider.

HK Parts does not control bank or card-processing timelines. If the refund has not appeared after 10 business days, please contact your bank or card issuer directly.

Return Processing

Returns are generally processed within 7-10 business days after they are received by HK Parts.

You will be contacted after the return has been inspected and the request has been completed. Approved refunds will be issued to the original payment method or as store credit, depending on the approved resolution.