Return Policy

Returns & Exchanges

Last Updated: 9/17/2025

General Policy

• New Parts: Only items returned in 100% new condition are eligible for return or exchange. Any item showing signs of use, installation, or damage to the part OR the packaging is considered used and cannot be restocked.
• Used, Surplus, Blemished, and As-Is Parts: All sales of items listed as used, surplus, pre-owned, or blemished are final. These products are clearly identified in the product title or description and are sold as-is, with no eligibility for return, exchange, or refund.
• Apparel: Clothing must be unworn, unwashed, and in new condition. Hats are not returnable.
• Defective Parts / Warranty: Defective or out-of-spec components are eligible for return through our Return Portal. If you have questions regarding the function or operation of any parts not manufactured by H&K or HK Parts, please contact the manufacturer directly for technical support.

Return Requests

• All requests must be submitted within 14 days of shipment.
• Returns are reviewed on a case-by-case basis and require prior approval with an RA# (Return Authorization Number).
• Requests without an RA# will not be accepted.

Fees & Refunds

• Restocking Fee: Approved returns are subject to a 20% restocking fee, unless exchanged for store credit or a repurchase of equal value.
• Shipping Costs: Original and return shipping charges are non-refundable.
• Refund Timing: Refunds are issued to the original payment method and typically take 5–10 business days to appear, depending on your bank or credit card provider. HK Parts has no control over these timelines. If your refund has not appeared after this period, please contact your bank or card issuer directly.
• Store Credit: Eligible new items may be returned for full store credit, which can be applied toward any future purchase.

Return Instructions

1. Obtain RMA#:
   
   • Request an RA# through our Return Portal here: Returns
     
2. Prepare Package:
   
   • Include RA#, a copy of the original invoice, and any correspondence.
   • Pack securely in a cardboard box. Do not use padded envelopes.
   • Use bubble wrap, newspaper, or other packing material to prevent movement.
   • Use a carrier with tracking. HK Parts is not responsible for lost or damaged return shipments.
3. Ship To:
   

HK Parts
C/O: Returns RA# [Your RA Number]
138 E 12300 S Suite C #240
Draper, UT 84020

Please Note: We recommend you insure your shipment to protect yourself from the carrier losing or damaging the shipment.  HK Parts is not responsible for any loss or damage to returned merchandise that is the responsibility/fault of the carrier.  If a shipping claim should arise from a returned shipment, it is the sole responsibility of the customer to process the claim.

You have 21 days from RA# issuance to have your return delivered back to HK Parts.

Return Processing

• Returns are processed within 7–10 business days of receipt.
• You will be contacted once your return has been reviewed and completed.
• Approved refunds are applied to the original payment method or issued as store credit, depending on the circumstances.